Feedback
& complaints

AA4S is a charity that exists to provide affordable accommodation for students, and we have been doing this successfully for over 40 years.

We hope that you will be happy living with us; we work hard to try to provide you with a positive, friendly, and comfortable environment, and are always pleased to hear of your experiences living with us.

For example, we conduct two online Satisfaction Surveys through the year - around November and May - and we welcome and encourage your participation in these to inform us how you find the accommodation, facilities, etc.

If you find that you have particularly enjoyed your stay, an event, or an experience with us or our staff, we welcome your positive feedback, you sharing your experiences with others, and online reviews.

On the other hand, while we hope that you will never have cause to complain, we know that sometimes things can go wrong.

The easiest way to give feedback or make a complaint is to speak with one of our team. That way, we can start to help right away. You’ll find them onsite or you can contact them with the details provided on the ‘Contact Us’ page of our website.

If you find, after speaking with us and having given us a chance to resolve any issue, that you wish to raise a formal complaint, please email this to us and give as much information as possible about your concern. We aim to respond to all complaints within 7 days.

If you are not satisfied with the result of a complaint, you can write to the Chief Executive of the Association, who will respond to you within 14 days. The Chief Executive’s decision will be final.

If you remain unsatisfied with our response, it is possible to contact the National Code of Standards, who help set standards within the Student Accommodation sector. If you'd like to make a complaint to them, you can visit their website. Have a look at the FAQs to check your complaint meets their criteria.  You can find more information about their complaints process here: https://www.nationalcode.org/national-code-complaints-process.